Monnry Fan Motor Warranty Conditions and Restrictions

ABOUT THE LIFETIME WARRANTY ON MONNRY LIGHTING FANS

Monnry Lighting And Home Accents, SA Returns and Warranty Policy

Fans – Lifetime Warranty on the Motor*

Monnry Lighting and Home Accents, SA guarantees to the end user, in accordance with the following provisions, that fans purchased directly from Monnry will have a Limited Lifetime Warranty* on their motor. If the fan motor has a demonstrable manufacturing defect, verified through a Monnry technical inspection, and no exclusion factor as indicated in this warranty applies, Monnry reserves the right to repair or replace the motor at its discretion.

Monnry will NOT be responsible for products that show poor installation, non-compliance with the installation protocol and conditions, misuse, exposure to conditions for which the products are not manufactured, or intervention, manipulation or modification of the original product and its specifications.

Monnry will use only original parts certified by the fan manufacturer for repairs. Some fan parts may be repaired (except where Monnry is legally required to use new parts) with equivalent or superior quality and technology, respecting the original product specifications.

Monnry Lighting and Home Accents, SA, at its discretion, may repair or replace the product after verifying the legitimacy of the warranty claim. Replacement is subject to the availability of the same model. If the model is not available, it will be substituted with one of equal value. This is a limited warranty; the original purchaser or user is responsible for the cost of uninstalling, transporting, and reinstalling the damaged, repaired, or replaced product.

Scope

Monnry Lighting and Home Accents, SA reserves the right to apply, at its discretion, the thirty (30) day warranty from the date of purchase as established by Article 43 of Law 7472 of the Republic of Costa Rica: Law for the Promotion of Competition and Effective Consumer Protection:

"... Consumers have up to thirty days, starting from the delivery of the goods or the provision of the service, to assert the warranty before the Commission to Promote Competition... "

Since Monnry's sales are carried out in Costa Rican territory, by a Costa Rican company, under the laws and jurisdiction in force in Costa Rica

This warranty is valid only for the original purchaser, against any factory defects .

Exclusions / Conditions

This Warranty does not apply to defects that are the result of:

• Natural wear and tear.
• Product suitability for a specific purpose or use.
• Products that do not belong to the original buyer.
• Products resold, distributed and/or provided by companies or individuals external to Monnry.
• Products that do not have an authentic, in good condition and original invoice issued by Monnry.
• Products not belonging to the invoice holder. This warranty is non-transferable.
• Products that do not meet the installation requirements.
• Causes not attributable to manufacturing defects and/or material defects.
• Product defects in components, accessories and/or parts external to the engine structure.
• Replacement of parts, repair or attempted repair of the product by persons not authorized by Monnry.
• Lack of maintenance or service of the Product in accordance with what is indicated in the instruction manual.
• Accidents or lack of care in the use of the Product.
• Misuse of the Product or improper use or use other than normal domestic use, or not in accordance with the instruction manual.
• Improper installation of the product according to the requirements indicated in the instruction manual.
• Presence of sand, wetness from liquid substances, water, burns or any foreign element inside the Product.
• Excesses or drops in the electrical flow of the Product to parameters other than the corresponding voltage according to the instruction manual.
• Damage caused by floods, earthquakes, fires, thunderstorms, impacts, and/or improper transport.
• If any serial number has been removed or erased from the product or its labels.
• Breakage or cracking of any of the components.
• Force majeure or fortuitous event and, in general, any event that escapes the possibility of Monnry's control.

General provisions

The services, when agreed upon with the Client, will be provided by Monnry Lighting and may vary depending on the Product.

Estimated time for diagnosis is 7 to 22 days and for repair is 30 to 90 days if the replacement part is required or imported.

Response times are estimates and may vary depending on location, product accessibility, and parts availability.

The service may be provided via telephone or the Internet when appropriate.

Monnry would not be obligated to provide the Service or Support until Monnry has received full payment for the items "Revision", "Spare Parts" and other related items.

Legal rights and limitations

Monnry does NOT offer any other warranty or make any equivalent representation other than those set forth in this document.

This Warranty supersedes all other warranties, to the maximum extent permitted by law. In the absence of applicable law, this Warranty shall be the user's sole and exclusive remedy against Monnry or any of its affiliates, and neither Monnry nor any of its affiliates shall be liable for any loss of profits or contracts, or alleged damages, or any other indirect or consequential loss resulting from negligence, breach of contract, or any other event.

This warranty does not prejudice or affect the mandatory legal rights of the end user or any other rights resulting from other contracts between the end user and Monnry.

LIMITED WARRANTY ON PARTS

Monnry guarantees that its products will be free from material defects and ready for normal use. All products will be inspected by customers upon delivery, and it will be the customer's responsibility to detect any type of damage or defect. Monnry will not be liable for any type of damage that may be present in the products once they have been accepted by the customer.

This warranty is limited to you and is not transferable.

Any implied warranty is limited to 30 days from the date you received the product, as established by the legal guidelines governing in the Republic of Costa Rica.

This limited warranty is void if any damage to the media resulted from accident, abuse, misuse, or maintenance or modification by anyone other than Monnry. Any replacement media will be covered for the remaining original warranty period or for a period of 30 days, whichever is longer.

Monnry will NOT guarantee or be responsible for the proper functioning of any product that is not installed by a certified professional, technician, or electrical engineer.
Monnry will NOT guarantee the proper functioning of any product that is not installed under the strict conditions and technical requirements specified in the installation manual and this document.

IN NO EVENT SHALL MONNRY BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, PROPERTY DAMAGE, OR OTHER MONETARY LOSS) ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES WITHIN THE PARAMETERS OF THE RELEASE OF LIABILITY NOTIFIED UPON CONSENT TO INSTALLATION REQUIREMENTS.

Duration

This warranty covers the engine for its lifetime due to factory defects and parts for 30 days. It will terminate under the conditions stated above or if you fail to comply with any of these terms.

User Responsibility and Legal Notices

Upon termination, you accept full responsibility for all matters related to your product. This Agreement is governed by the laws of the Republic of Costa Rica. Each provision of this Agreement is severable. If any provision is unenforceable, this will not affect the enforceability of the remaining provisions of this Agreement. This Agreement is binding between Monnry and the customer or consumer. Both Monnry and you agree to waive, to the fullest extent permitted by law, any right to a jury trial with respect to this Agreement. You acknowledge that you have read this Agreement, understand it, agree to be bound by its terms, and that this is the complete and exclusive statement of the Agreement between you and Monnry with respect to your product. The sale by Monnry Lighting and the purchase by the customer shall be deemed the full and unconditional acceptance of this Agreement.

LIMITATIONS AND EXCLUSIONS:

1. This Guarantee is valid exclusively in the Republic of Costa Rica.
2. This Warranty is valid exclusively, and it automatically cancels any other warranty accompanying the Product and/or all implied warranties to the extent legally permitted.
3. This Warranty will not be enforceable when the abnormal functioning of the Product is a consequence of:

• Incorrect installation, use, modification, repair or installation performed by third parties not duly authorized or by the end user.
• Causes not attributable to manufacturing defects and/or material defects.
• Replacement of parts, repair or attempted repair of the Product by persons not authorized by Monnry Lighting.
• Lack of maintenance or service of the Product in accordance with what is indicated in the instruction manual.
• Accidents or lack of care in the use of the Product.
• Misuse of the Product or improper use or use other than normal domestic use, or not in accordance with the instruction manual.
• Poor connection of the Product to other products indicated in the instruction manual or connection of the Product to equipment other than these.
• Presence of sand, wetness from liquid substances, water, burns or any foreign element inside the Product.
• Overvoltage or voltage drops in the network or connection of the Product to networks that are not of the corresponding voltage according to the instruction manual.
• Damage caused by floods, earthquakes, fires, thunderstorms, impacts, and/or improper transport.
• If any serial number or Monnry service tag has been removed or erased.
• External damage to the structure resulting from blows or misuse, as well as broken pieces, dents, scratches, unstable pieces or anything similar that indicates blows or falls of the fan.
• Installation by uncertified individuals with technical and specialized knowledge in electrical engineering. The installer must hold a degree as a Technician or Engineer, issued by an authentic institution within the Costa Rican educational system.
• Installation carried out without the basic requirements stipulated in the installation manual and technical installation conditions.

SERVICES AND SUPPORT

The services, when agreed upon with the end user, will be provided solely by Monnry and may vary depending on the product in question.

Response times are estimates and may vary depending on location and accessibility to the product, as well as the availability of parts.

The problem can be diagnosed via telephone or the Internet when appropriate.

If applicable, the service may include counseling, labeling, integration, withdrawal and/or consultation.

Unless otherwise agreed, the service does not include: items excluded from the warranty, configuration changes, relocation, preventive maintenance, consumable materials and/or electrical environment.

Parts for repairs are subject to supplier availability, and the customer accepts the necessary waiting times for repairs. Monnry is not obligated to stock parts for products with lead times exceeding 30 days, as availability is limited by supplier availability, import times, and production continuity.

If the fan is within the warranty period, there is no charge for inspection; otherwise, the inspection cost is $35.00 including VAT. The customer must pay the cost of the required parts and other associated items separately in order to permanently remove their product.

How to make a complaint

In Costa Rica, the central electrical system experiences constant fluctuations, making a fixed and constant electrical flow impossible. Therefore, we detail below the coverage of your warranty as established by the Costa Rican Consumer Protection Agency and the policies of Monnry Lighting and Home Accents, SA

In the event that your product suffers a breakdown, damage or its function is interrupted, please proceed with the Detailed Warranty Protocol.

Guarantee Protocol

1. Ask the technician or specialist who performed the installation to evaluate the condition of the installation, electrical flow connection, and the condition of the fan.
2. It will determine whether the damage is due to an unstable electrical flow or a malfunction of the fan.
3. Proceed according to the criteria and recommendations of the Technician or specialist and the respective warranty process.

Protocol following damage suffered from an unstable electrical current

You must file a formal complaint with your electricity provider as established by the Costa Rican Consumer Protection Agency and the Public Services Regulatory Authority (ARESEP). If your provider is the National Power and Light Commission (CNFL), you must complete the form attached to your bill (DOC.1) and go to an authorized branch. You have a maximum of 7 days from the date your product was affected; the CNFL will conduct the necessary evaluations. If your complaint is valid, you will receive the corresponding compensation for your product. Simply attach a copy of the original bill issued by Monnry Lighting and Home.

For more information, see: Claims for Damages with Civil Liability

If the claim is not valid, and it is indicated that it is due to a malfunction of the fan, proceed with the Warranty Protocol for Factory Defect.

Warranty Protocol for Factory Defect

1. Make sure you have all the necessary information:

• Installer Consent Form (DOC.2): This form must be completed and signed by a certified electrical technician or engineer with a degree from an educational institution. In it, the installer accepts responsibility for the correct installation and verification of installation requirements. This document must include the date of installation.
• Photographs of the installation's condition / Photographs of the wiring, including the ground wire, neutral wire, and breaker box. These photographs can be digital and sent to monnry5@monnry.com
• Formal study slip issued by your electricity provider (DOC.1 Resolution) that determines the cause of the malfunction of your product.
• Original invoice in good condition issued by Monnry Lighting corresponding to the purchase of the product for which you are requesting the warranty.

2. Please come to Monnry with your documentation, your product and the respective packaging.
3. Monnry will conduct a thorough review of your products and provide a diagnosis within 7 days. Based on this analysis, Monnry will notify you of the status and offer three possible solutions:

• In case of factory damage: If the diagnosis establishes that it is due to factory damage, Monnry will proceed to repair, replace or refund your money; according to the conditions and guidelines detailed in this document.
• In the event of non-compliance with any of the restrictions: Monnry will offer repairs and their corresponding costs, if possible. Monnry will begin the repair and parts import process once the customer accepts and proceeds with payment of the respective costs.
• In case of non-compliance with the restrictions: You may remove the fan and proceed with the repair at your own expense.

Warranty stipulated from July 12, 2017, at 10:30 am by Monnry Lighting and Home Accents SA

Consultations

Should you require additional information or have any questions regarding this warranty or the General Terms and Conditions, you may contact us through the following means:

Customer Service Center

Monday to Friday from 9:30 am to 6:30 pm.

Email : monnry5@monnry.com

Tel: (+506) 4020-0505

Facebook: @MonnryCostaRica

Twitter: @MonnryStore

In Guachipelín, Escazú, San José, Costa Rica. 1 km North of Bac San José.